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Version: v.2024-11-04
Thank you for visiting Flow Audio, a service offered by Flow Audio LLC. (also referred to as "Flow Audio," "we," "us," "flowaudio," “the site,” “Platform,” or "our"). We were established to offer a marketplace specifically aimed at helping music creators and facilitating music production. At Flow Audio, we are dedicated to handling our users' information with care and sensitivity. Our goal is to provide clear insights into the processes of collecting, storing, sharing, and utilizing your personal data, along with detailing the controls and choices you possess in deciding when and how to share your personal information. This Privacy Policy ("Policy") specifically addresses the practices of information collection and use associated with Flow Audio's online services (the "Services"), accessible to you through our website at flowaudio.com (the "Site").
This policy provides crucial information regarding your relationship with Flow Audio concerning personal data. It encompasses all Flow Audio services and any associated services collectively referred to as the "Service." The terms governing your Service use are outlined in our Terms of Use (the "Terms of Use").
Our objective for this Policy is to:
We trust that this explains our privacy commitments to you. If you ever have questions or concerns, please refer to the "Contact Us" page for information on reaching out to us. Alternatively, if you disagree with the contents of this Policy, remember that it is your choice as to whether you use the site.
Individuals from the European Economic Area ("EEA") should be aware that our handling of their personal data will adhere to the provisions outlined in Regulations (EU) 2016/679 of the European Parliament and of the Council dated April 27, 2016, commonly referred to as the General Data Protection Regulation ("GDPR").
Right of Access - You have the right to request the Personal Information we gather about you including any information regarding the sharing, storage, security, and processing of that information.
Right to Rectify - You have the right to access, update, and correct inaccurate (or incomplete) data, related to your account, in our custody and control, subject to certain limitations as provided by law. In order to correct inaccuracies in personal data we have in our custody or control (that you can not correct on your own through our platform) you can do so by writing to us at privacy@flowaudio.com. We will request to verify your identity, by requiring certain personal information, prior to offering assistance.
Right of Erasure - You have the right to request that we delete all of your personal information. This right is subject to certain limitations under the applicable law. If we comply with your request (where required) you will be prevented from using our site and services.
Right to Restrict - You have the right to request for us to restrict (temporarily or permanently) and to stop the processing of all or some of your personal data.
Right to Object - You have the right to object to how and why your Personal Information is used and processed. You further have the right to complain to the appropriate supervisory about our handling of your personal information.
Right to Data Portability - You have a right that allows you to obtain and reuse your personal data for your own purposes across different services.
Right not to be subject to a decision based solely on automated means - You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her.
All said rights (as per GDPR) are subject to limitations as provided in the GDPR.
Apart from the rights mentioned earlier, you have options regarding promotional communications and notifications:
Promotional Emails and Communications: You may opt-out of promotional messages by modifying the settings in your profile or by contacting us anytime. Opting out won't impact non-promotional emails related to your account or ongoing business relations.
For privacy queries, questions about your rights, or assistance in exercising them, visit the "Contact us" page using the link below. If you're uneasy about how we handle your personal data, we invite you to contact us to resolve any issues.
If you have questions about exercising these rights or need assistance, please contact us at privacy@flowaudio.com.
All personal information that we collect about you is provided voluntarily by you upon signing up to use the site. Furthermore, any other information that may be needed for other services provided by the site are also voluntarily provided by you. Data collected includes but is not limited to the following: first name, last name, email address, phone number, address, and tax id (when using the site as a provider). Other information that may be collected at your discretion are as follows: business name, stage name, other addresses, other phone numbers, audio, video, images, other digital materials, and other information that you may provide to describe your likes, interests, services and capabilities. Other information provided by you that may not be specifically described above is also implied. Phone numbers collected may be used to provide informative text messages and by joining the site you are opting in to receive text messages. At any time you have the option to opt out of text messaging by visiting your settings page of your account. Furthermore, messaging opt-in consent will not be shared with any third parties and we will not share or sell consumer opt-in information with anyone.
For some features we may require further proof of identity by utilizing third party platforms (specifically plaid, plaid.com). This process is used to keep the site and services safe and functional. The data collected on those sites may be shared with our site. Please review those sites' privacy policies as well.
We restrict use and access of this site to users aged 18 or above (“Age Limit”). We will not collect data from anyone that does fit the Age Limit. If it comes to our attention that we have collected from a user who does not fit the Age Limit we will delete that information from our systems expeditiously. Please contact us at privacy@flowaudio.com if you have any information regarding users who may be using the site that are under the age of 18. Minors above the age of 13 but under the age of 18 may have a parent or guardian (aged 18 or above) sign up to assist using the site on their behalf.
In line with typical website practices, automated data gathering mechanisms are employed during your visit to the Platform. These mechanisms help identify your device, monitor your browsing activities, and gather basic details about your online behavior. Such details include your operating system, IP addresses, browser specifications, navigation patterns, timestamps, duration of page visits, and other browsing habits (referred to as "Usage Information").
To gather this Usage Information, we utilize cookies, pixel tags, and / or clear gifs, which are small data packets and miniature graphics, respectively. Cookies are stored on your computer's hard drive to retain visit-related data, while pixel tags or clear gifs track user movements online. Should you choose, you can decline cookies through your Internet provider's guidance. However, declining cookies may limit access to certain areas of the Platform and its services.
In addition to Usage Information, we also gather device-specific data while you're on the Platform, including device type, operating system, configurations, unique identifiers, and crash reports. This data aids in troubleshooting any site-related issues. The decision to collect such information depends on your device type and settings. For further insights into the information your device shares, refer to your device manufacturer or software provider's policies.
It's important to note that we do not collect Personal Information through these means. However, if you've provided Personal Information, we may link it with automatically collected data. Automated data collection may be conducted by our service providers on our behalf.
To use the Site’s services, submission of Personal Information is necessary. Upon registration, details such as username, display name, and other identifiers included in your profile or service listing become publicly accessible on the Site. These particulars encompass media, service listings, biographies, musical instruments, devices, ratings, and any optional information. Notably, information shared through flow audio's order, contract, and proposal pages, including direct messages and attachments, remains private and exempt from disclosure. flow audio reserves the right to confidentially contact you for further details regarding services listed on the site or to ensure compliance with our Terms of Use and pertinent laws.
Your data, whether it be User Data (information) or Usage Data (information), will be utilized in alignment with this Privacy Policy and in context of our mutual relationship. Through the Site, we will use all mentioned data for the to following intentions:
Flow Audio retains the right to use any media you submit for selling Services on the site, as well as feedback and reviews. Our usage complies with Personally Identifiable Information disclosure restrictions. Additionally, we reserve the right to monitor, edit, or restrict messages, photos, or media posted on the Site. At times we may be interested in using your media or data for special promotional purposes, but we will contact you for consent before doing so.
Under specific scenarios or as articulated within this entire Privacy Policy, we may share your individual data in the ensuing situations:
This Privacy Policy only pertains to activity and services done on this specific site. While using this site there may be links to third party websites (which are not operated or controlled by us). Any information shared with those sites are governed by that third party site's privacy policy and terms of service. Please make yourself aware of those third party sites' privacy policies and terms of service prior to using them as we do not imply endorsement of them and we are not accountable for any activity between you and a third party site.
This site is operated in the state of Delaware in the United States. If you are located in a country outside of the United States you are consenting to the transfer of any information provided to the United States. Furthermore, you are in acceptance of this Privacy Policy.
This segment of the Policy pertains to residents of the United States (and further covers provisions listed in the California Consumer Privacy Act), contingent upon your place of residence and subject to specific exemptions.
We gather the subsequent categories of personal data from users:
Data that you opted to upload or provided to us through flow audio (or third party partners), which may encompass: (1) Identifiers and personal details like name, postal addresses, online identifiers, email addresses, passport number or driver's license number, social security number; (2) Characteristics of protected classifications, such as gender; facial image; audio, electronic, or analogous information; (3) Professional or employment-related particulars; (4) Educational information; (5) Commercial data; (6) Audio or other sensory data.
Information we collect during your usage of flow audio, including (1) Identifiers and personal data such as online identifiers, internet protocol (IP) addresses, device and connection details such as browser type, version, time zone setting, and browser plug-in types and versions; (2) Commercial data, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; (3) Internet or other electronic network activity information, like log-in and log-out times, session durations, uploaded and downloaded content, viewed web pages or specific content on web pages, activity metrics; (4) Location data.
Data that we gather or receive from third parties, such as service providers, advertisers, and third-party accounts you connect with flow audio, including: (1) Identifiers and personal details like name, online identifiers, email addresses, internet protocol (IP) addresses, device and connection details such as browser type, version, time zone setting, and browser plug-in types and versions; (2) Professional or employment-related particulars; (3) Internet or other electronic network activity information, such as log-in and log-out times, session durations, uploaded and downloaded content, viewed web pages or specific content on web pages, activity metrics; (4) Commercial data; and (5) Location data.
Deductions made from any of the aforementioned information to develop a profile about you.
We utilize the personal data we gather or receive for the business purposes outlined in the "Information Usage" section.
We may reveal the above-listed categories of personal data to third parties for business purposes as described in the "Information Sharing" section of the Privacy Policy. We have disclosed all the categories of personal data detailed above for business purposes.
You hold the subsequent rights, subject to specific exemptions, concerning personal data related to you:
You have the right to request access to the personal data we have gathered about you and the right to know about the data collected about you including:
You have the right to request the deletion of personal data related to you that we gathered from you under certain circumstances and exemptions.
You have the right to correct the personal data you provided to us.
You have the right to opt out of the sale of your personal data.
You have the right to opt out of targeted advertising.
You have the right to opt out of receiving text messages.
You also have the right not to face discrimination for exercising your rights.
You also have the right to submit your request via an authorized agent. If you utilize an authorized agent to submit a request to access or delete your personal data on your behalf, the authorized agent must: (1) be a person or business entity registered with the relevant Secretary of State to conduct business in the relevant state; (2) provide proof of such registration; and (3) provide documentation or other proof indicating that they are authorized to act on your behalf. We may also require you to verify your identity directly with us and directly confirm with us that you provided the authorized agent permission to submit the request.
To make such requests please contact us at privacy@flowaudio.com.
We will verify your request using the information associated with your account, including your email address. Government identification may also be required.
We employ practical measures within industry standards to safeguard the security, integrity and confidentiality of Personal Information against loss, misuse, and unauthorized access, disclosure, modification, or obliteration. In regards to the possibility of unauthorized access to your information via the website through regular means (signing in using your credentials), we strongly suggest using a strong password that is unique to your account on our site. Never share your password and log out of the site when you are finished using the services. We provide restricted access to insensitive data to administrators, support staff or contractors in order to assist in providing the service.
Lastly, It is important to recognize, however, that no security framework is impervious. We cannot ensure the absolute security of our databases, nor can we assure that data transmitted to and from us over the Internet will remain invulnerable to interception. Specifically, email correspondence exchanged with us may lack complete security, hence it is advisable to exercise caution when determining the type of information transmitted via email.
If you would rather not receive email (promotional or informational) from the site you can email us at privacy@flowaudio.com or you can utilize the user settings on the site to set your preferences. Furthermore, you can email us with requests about the use of your data. If you so choose, you have the right to object to any usage and / or limit the types of usage you are comfortable with. Please note that said limitations may severely affect your ability to use the site and our ability to service the needs of your account. In essence, the limitations put in place by you could potentially render your account as useless.
Flow Audio provides the option for users to manage their Personal Information after the initial registration on the Site, including reviewing, updating, and editing it. Should you request access to or a copy of the collected information, we typically require a minimum of 30 days to process such requests. Additionally, upon request, Flow Audio may help you transfer your information to another organization, provided it is technically possible. For specific requests, please contact privacy@flowaudio.com via email.
Upon your explicit request, Flow Audio will deactivate your account and remove it from our active database. Following your request, we will deactivate your user account promptly, adhering to our deactivation policy and relevant legal guidelines. However, we may retain a record of certain information in our database, as deemed necessary for dispute resolution, problem rectification, legal compliance, or enforcement of our Terms of Use Agreement. Furthermore, information that pertains to projects where the other user is still active will not be deleted in order to retain records for the other user. To initiate the deactivation process, please reach out to privacy@flowaudio.com via email.
This policy is effective on and after the date posted above. As we may introduce new services or enhancements over time, resulting in material changes to how we collect or process your personal data, we will furnish you with additional information, terms, or policies. Unless otherwise specified upon the introduction of these services, they will be subject to this Policy. By accessing the site and using its services you are deemed to have agreed to any such modifications to the Privacy Policy. Please keep yourself informed regarding this policy by checking it on a regular basis. We will make our best effort to inform you when changes are made.
